Our Product Return Policy

We recognize in our product return policy that your ability to deal with unsatisfactory items purchased online is reassuring and important to you. This Product Return Policy document outlines how, if problems arise as they sometimes do in life, you may send back your purchases from At-the-Doll-House.com. As well as what items we are not responsible for. We hope this will help you make a confident purchase now and in the future on our website.

Our website strives to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise, we are dedicated to protecting our customers', consumers' and online visitors' as they participate in business transactions on our site.

Returns/Exchange governing Dissatisfied Purchase

At-the-Doll-House.com: Special orders are non-returnable. Regular orders can be returned within 30 days of delivery in their original packaging and in an unaltered condition. Please notify us by phone or email before you ship anything.

The client is responsible for returning the item(s) pre-paid to our mailing address. The Full, at Time of Sale, Price* of our products are refundable in the event of a need to send them back. However, the credit issued will not include original shipping and handling charges.

We reserve the right to not accept a return. While our policies are firm for obvious reasons, we will however do everything we can to work with you and make sure your experience with us is positive.

We only refund in the same form of currency used for the purchase. For example, if the item was purchased with a credit card or through PayPal, we will issue a credit to that same card or a payment via PayPal when it has been returned.

We require identification when accepting returns. So please supply all necessary information needed such as name, full mailing address, email, telephone number, and original method of payment.

When will you get your refund? Usually in about 2-3 weeks. Most refunds are refunded in 3-5 days after we receive and process your purchase.

Be advised that we keep track of all returns by customers and note any fraudulent or excessive returns.

What Marks this website's Exclusive Products?: Look for this phrase in the particular features, "A Fine Collectible Miniature from At-the-Doll-House.com" This statement will tell you that this particular item was crafted exclusively by our website. And that we will take full responsibility for this purchase. So that goes for full customer satisfaction as well.

Important Note in Regards to Purchasing Items from this site: When using PayPal as your Method of Payment to us. There is a Return Shipping Label link on the buyer's Transaction Details page, enabling the buyer to print a label if dissatisfied with item(s) purchased. Thereby making your returns even easier.

Our Full Mailing Address and Phone Number:

At-the-Doll-House.com
668, Route 628 Highway
Durham Bridge, New Brunswick
E6C 1K2 CANADA
Phone Number: 506.457.9512

Dealing with Items Damaged in the Mail

Exchanges due to Defect or Damage. If you received a defective purchase and need to exchange it for the same, email us to request a replacement.

Damaged Items. If you receive an item that was damaged in shipping, email us and tell us if you want a refund or replacement. Also ship back the first item as it was shipped to you.

Wrong Items Received. If you receive a wrong purchase, please contact us about it immediately. If you would like to exchange your purchase for a different one, you must first ship back the original item and then place a new order for what you'd like to purchase.

In the three above mentioned cases, of this section only, we will pay the shipping costs for you. So send it back and include your receipt for postage and our website will refund your costs.

However the original shipping and handling charges will not be refunded in any cases.

Products you can not Return to Us

Products you can not return to us include: Any purchase bought through our affiliate connections or individuals selling goods not associated with At-the-Doll-House.com. Such as, someone who has placed an advertisement on our website. All such items must be addressed with those parties. Our website will not act as a mediator between you and individuals or our affiliates. Note: Resolution regarding payment of item(s) is the responsibility of the buyer and seller. At-the-Doll-House.com does not facilitate mediation between the two parties.

What Marks this website's Exclusive Products?: Look for this phrase in the item features, "A Fine Collectible Miniature from At-the-Doll-House.com" This statement will tell you that this particular object was crafted exclusively by our website. And that we will take full responsibility for this item. So that goes for full customer satisfaction as well.

In General about our Product Return Policy

We provide this product return policy page as a statement to you of our commitment to protect your personal interests with us. Do not hesitate to contact us with any questions or concerns you may have. You may click on this link and/or use our Contact Us page to give us your thoughts any time.

Updates and Effective Date

Our site reserves the right to make changes to this product return policy at any time. If there is a material change in our product practices, we will indicate on our site that our product practices have changed and provide a link to the new product return policy. We encourage you to periodically review this policy so that you will know how to ship back any item you are not satisfied with.

Agreeing to Terms

If you do not agree to At-the-Doll-House.com, Product Return Policy as posted here on this website, please do not use this site or any services offered by this site.

Your use of this site indicates acceptance of this product return policy.

*We will only refund what you actually paid for the item, whether full retail or if it was on sale at the time of purchase.

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